Dispute Resolution Process

Who to contact with a problem

Beneficial, the owner of the Autolife brand, endeavours to look after its customers however from time to time, problems can occur. In the first instance, talk to the staff member or ask to speak with their manager. Most problems can usually be sorted out in this manner.

What if the problem is more serious or you are not satisfied with the manager’s response?

If you are not satisfied or you think the problem is a serious one, please email resolutions@beneficial.co.nz or write to:

Our internal complaints policy notes that we will acknowledge your complaint within 3 days and respond, in writing, to you within 14 days. Sometimes problems need more investigation and will take longer; in such instances, we will keep you informed of our progress.

What happens if you are still not satisfied?

Though we will do our utmost to resolve any problem, if you are not satisfied and we reach a deadlock, then you can contact Insurance and Financial Services Ombudsman Scheme for assistance.